Supervisor-Receptionist 前台接待主管

岗位职责:
1.Responsible for customer service management, to establish relevantregulations an********, an******** theimplementation负责医院客服管理工作，制定相关制度和工作规范要求，并监督执行落地；
2.Assist in establish the hospital customer service system according tothe hospital development needs根据医院发展需要，协助建立医院客户服务体系；
3.Responsible for staff management, such as recru******** roster,responsibility ******** rewar******** punishment ********individualperformance appraisals an******** issues aligne******** staffpolicy负责员工管理工作，如招聘，人员责任分配，奖惩执行，个人绩效考核，纪律管理以及制定员工准则；
4.Assist in staff development an********-job tra******** Supervisean******** the work performance of patient care team, continuouslyimprove the overall quality of customerservice协助规划员工职业发展和在职培训，监督、检查客服理团队的工作表现，不断提高客户服务的整体质量；
5.Assist manager to supervise eff******** effective an********operations of patient care access team协助部门经理高效、有效的管理客服团队；
6.Maintain a tidy an******** working env******** identify area forimprovement an******** in it.保持工作环境整洁，发现并参与需持续改进的地方；
7.Monitor an******** daily workloa******** customer service areas,ensuring teamwork an******** standards aremet监控和监督客户服务部门的日常工作量，确保团队合作和绩效标准得到满足；
8.Collect feedback an******** the customer’s complaints regularly, tocooperate with relevant department to formulate corresponding solutionsan******** measurement to improve the customer servicesystem定期收集客户反馈，分析客户投诉，配合相关部门制定相应的解决方案和改进措施，完善客户服务体系。
任职资格:
1.Bachelor or above preferred本科以上优先；
2.Ideally a minimum 1 year relate******** experience in customer servicemanagemen******** position an******** years in Reception or front deskworking experience in medical center/health screening center/hospital.至少一年以上客服/前台管理岗以及三年以上医疗客服领域工作经验；
3.Understan******** workflow of hospitals or otherhealth-relate********；
4.Understan********/Commercial Medical Insurance reimburse flowan******** policy will be a plus理解社保、商报相关政策规定以及报销流程可优先考虑；
5.Health Insurance an******** working experiences will be aplus健康险公司或出纳岗位工作经验优先考虑；
6.CET 6 Certification or English relevant certification will be aplus六级或相关英语能力资格证书可优先考虑；
7.Goo******** an******** interpersonal an******** skills in interactingwith clients an********, goo********-solvingskills长相气质佳，良好的人际交往，沟通技巧和解决问题的能力；
8.Fluent English both in speaking an********；
9.Medical backgroun******** be a plus医疗背景优先考虑；
10.Goo******** skills an******** of Microsoft office 熟悉办公软件；
11.Motivation skills an******** ability to supervise an******** a teamof customer service ass******** responsible an********、监督、团队管理能力，认真负责；
12.Flex******** easy-cooperate to be able to come up with new ideas toimprove customer service stan********容易合作的，能够接受新的理念；
13.A commitment to improve customer service skills on an ongoing basis.具有持续改进的意识。