岗位职责:
Primary General Responsibilitie********
• Provide excellent services in greeting customers.
• Assist patients with registration documents
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Direct patients in the right ******** escort patients as much aspossible
• Maintain a thorough knowledge of hospital charge********discoun******** package******** facilitie******** special events etc.
• Act as Concierge by booking airline t******** hotel rooms an********patient an******** with local information they may request.
• Assist in scheduling appointments
• Greet the new patient at lobby reception an******** with filling upthe registration forms, accompany patient to clinic. Greet theestablishe******** at the clinic an******** patient the name card.
• Buil******** a rapport with patients to offer personalize******** tothem. Help with patient re******** e.g. help organize copies of medicalrecords an******** to patients.
• Help inpatients to get any type of services desired (visaextens******** hair ******** etc)
• Escort patients outside the hospital if approve******** attendingphysician an******** managers, i.e. visa process
• Assist in resolving patient complains
• Ensure that comments an******** are properly logge********acte******** by trying to avo******** patient leaving the hospitaldissatisfied. Solicit assistance from the Patient Services Manager whenneeded.
• Flexibility take variety of shifts including weekends base******** thedepartment need
• Be alive to new ideas which coul******** the hospital an********opportunities to continually improve patient service
• Atten******** as required.
• Assist patient services manager on projects an******** initiatives
• Other tasks that are allotte******** management.
• Maintain goo******** relations with all departments
Other Administrative Duties Performed –
• Be in charge an******** for payment to different vendors includingbut not limite********: flower ven******** printing mater******** coffeeshop, meals, international magazines an********
• Patient gift supply maintenance
任职资格:
Qualifications&Skill********
• College/University or above.
• Two years working experience in hosp******** customer serv********patient care or relate********.
• Goo******** an******** communication skills
• Fluent English
• Interpretation skills
• Ability to handle multiple tasks at one time;
• Friendly an******** personality
• Open min******** proactive thinking
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Goo********-personal skills
• Excellent problem solving skills
• Lea******** example, have the ability to take ******** show initiativean******** task orientated
• Be organized
• A goo******** player
• Goo******** of medical terminology