Service Officer妇产科服务专员(006739)

岗位职责:
1. Ensure the hospital policies to be carrie******** all times;

2. Interact with staffs, provide administration support, including butnot limite********:
• Assists in new services preparation an******** in the family medicinean******** care ******** such a********
a. Promote the hospital an******** serv******** introduce membershipinformation
b. In******** coordinate with market******** physician an******** todevelop patient education materials
c. Direct patients in the right ******** escort patients as much aspossible
d. Explain services to patients an******** in the completion ofnecessary forms
e. Interact with patients with most of ******** do utmost to answerpatient inquiries an******** patient when required
f. Handling incoming calls, transfers calls to relevant ******** assistsin scheduling appo******** provide directions an******** generalinquires etc.
g. Take messages on the telephone an******** sure they aredelivere********
• Assists in scheduling appo******** both internal an********.
• Coordinate with doctors an******** for all relate********
• Assist in green channel process, such a********
a. Buil******** connections with relevant hospitals an********expert******** assist them to provide service to our patients in TJU
b. Increase satisfaction of local consultan******** providers uponcollaboration
c. Coordinate patient referral across departments within TJU an********TJU. Communicate an******** for follow -up issues that are neede********continue******** an******** loyalty

3. Other daily admin work:
• Assists to finishe******** reports. Maintain at least 95% accuracy indaily completeness of mandatory fields report.
• Maintain goo******** relations with all departments
• Keep front desk tidy an********.
• Comply with other assigne******** by Supervisor.