PS Officer German客户服务及关系专员(006464)

岗位职责:
Primary General Responsibilitie********
• Provide excellent services in greeting customers.
• Assist patients with registration documents
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Direct patients in the right ******** escort patients as much aspossible
• Maintain a thorough knowledge of hospital charge********discoun******** package******** facilitie******** special events etc.
• Act as Concierge by booking airline t******** hotel rooms an********patient an******** with local information they may request.
• Assist in scheduling appointments
• Greet the new patient at lobby reception an******** with filling upthe registration forms, accompany patient to clinic. Greet theestablishe******** at the clinic an******** patient the name card.
• Buil******** a rapport with patients to offer personalize******** tothem. Help with patient re******** e.g. help organize copies of medicalrecords an******** to patients.
• Help inpatients to get any type of services desired (visaextens******** hair ******** etc)
• Escort patients outside the hospital if approve******** attendingphysician an******** managers, i.e. visa process
• Assist in resolving patient complains
• Ensure that comments an******** are properly logge********acte******** by trying to avo******** patient leaving the hospitaldissatisfied. Solicit assistance from the Patient Services Manager whenneeded.
• Flexibility take variety of shifts including weekends base******** thedepartment need
• Be alive to new ideas which coul******** the hospital an********opportunities to continually improve patient service
• Atten******** as required.
• Assist patient services manager on projects an******** initiatives
• Other tasks that are allotte******** management.
• Maintain goo******** relations with all departments

Primary duties relate******** the German marke********
• Translate oral an******** from German to Chinese (vice versa)
• Provides information to patients in a pleasant an******** manner inGerman an********
• Provide assistance to ******** nurses, cash******** pharmacistsan******** staff in the hospital when neede******** communicateeffectively with German speaking patients
• Provide general information of the hospital an******** to Germanpatients
• Give hospital tours
• Act as Care Coordinator for new German speaking Patients to assistingthem with reg******** requests an******** about the hospital
• Daily visit new German speaking inpatients an******** high qualityservice to them
• Help with patient re******** e.g. help organize copies of medicalrecords an******** to pat******** patient repatriation coordination
• Community outreac********
o Implementing projects for developing the German market, atten********group meet******** visit embassies an********. Buil********relationships with German Companies an******** Embassy.
o Management of German webs******** participate in German communityblogs or wechat
o Plan events an******** talks for German community.
• Conduct market research relate******** the German communities inTianjin.
• Collects survey data an******** reports that reflect the level ofactivity an******** satisfaction of the services provide******** Germanspeaking patients
• Take on call duties an******** weekends base******** roster

Other Administrative Duties Performed –
• Be in charge an******** for payment to different vendors includingbut not limite********: flower ven******** printing mater******** coffeeshop, meals, international magazines an********
• Patient gift supply maintenance
任职资格:
Qualifications&Skill********
• College/University or above.
• Two years working experience in hosp******** customer serv********patient care or relate********.
• Goo******** an******** communication skills
• Fluent German/English
• Interpretation skills
• Ability to handle multiple tasks at one time;
• Friendly an******** personality
• Open min******** proactive thinking
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Goo********-personal skills
• Excellent problem solving skills
• Lea******** example, have the ability to take ******** show initiativean******** task orientated
• Be organized
• A goo******** player
• Goo******** of German Culture an******** in Tianjin
• Goo******** of medical terminology