Customer Care Specialist 预约中心专员 (005968)

岗位职责:
A Customer Care Specialist (CCS) represents the Commonwealth of UFH inresponding to a variety of complex inquiries. A CCS must at all timesmaintain a positive image of UFH while disseminating thorough an********information in a professional manner.
岗位职责 1. Identify customer needs an******** UFH information to thecustomer’s level of comprehension
2. Present a professional an******** image to representcustomer-focuse******** standards
3. Use proactive listening skills an******** techniques to betterunderstan******** customers’ perspect******** behav******** an********
4. Balance quality an********; provide information accurately an********in a timely fashion in order to assist the maximum number of customers
5. A CCS must collect accurate customer information an******** inputinto system accurately
6. Display a positive attitude while meeting or exceeding the demands ofa given s******** task, or performance standard
7. Remain calm an******** during stressful circumstances 8. Conductself in a manner that maintains harmonious working relationships 9. Actwith integrity an******** at all times
任职资格:
1. Willing to take respons******** integrity
2. Minimum one year customer service in a call center env******** or twoyears of general customer service
3. Must be able to actively l******** ask probing ******** an******** inclear an******** terms without relying on scripte********.
4. Experience solving complex an******** customer situations
5. Hospital working experience will be preferred
6. Want to have long-term development in call center industry
7. No limitation to age an********
8. Ability to handle multiple tasks an******** to work under pressurean******** a fast pace working environment
9. Excellent oral an******** English an********.
10. Goo******** skill.
11. Professional telephone etiquette.
12. Goo******** service skill.
13. Caring in mature manner nature, organize******** service oriented.
14. Has positive goo******** attitude an******** willing to takechallenge********
15. Goo******** of both English an********.
16. Computer skills—basic computer skills including e-ma******** MSprogram, wor******** excel.
17. College ******** higher education preferred.