Care Coordinator 服务协调员(005842)

岗位职责:
1. Keep tracking all test result an******** with physician an********(through e-mail/fax) or calling patient regarding test result. Maintainan******** the test result an******** filing system.
跟踪化验结果和转诊要求，通过邮件或传真发送化验结果报告；
2. Assist department with medical liaison to delivery specialist or parttime physician’s patient result
协助跟进专家和坐诊医生病人的报告结果；
3. Triage telephone calls an******** telephone advice
协助电话分诊，提供医疗指导；
4. Atten******** level of meetings as required. Make recor********clinical meeting
出席医疗会议并作会议记录；
5. Provide translation services for Chinese client an******** patient tooutside procedures as needed.
为病人提供翻译，陪同病人外出会诊；
6. Remin******** about follow up visits for vacc******** lab testsan********’s visits
提醒患者定期复查，接种疫苗，通知诊疗结果；
7. Provide assistance to ******** nurses, cash******** pharmacistsan******** staff in the department when neede******** communicateeffectively with patients
协助患者和医生、护士、前台、药房和其他工作人员进行沟通；
8. Help patients to resolve reg******** b******** insurance an********when there is a need
有需要时帮助患者登记、结帐、保险报销；
9. Perform primary patient service officer role to ensure patientsatisfaction rate increase in the clinic. Collect patient feedbackan******** data for cl******** analyze patient’s needs. Report to clinicmanager an******** chair regularly.
提高患者满意度，收集患者反馈，分析患者需求，向上级定期报告；
10. Flexibility to be on call an******** on weekends
能接受偶尔周末工作；
任职资格:
任职资格:
Qualification********
1. Education Requirement- Nursing associate bachelor degree or above;Bachelor degree in Medical Science preferred
护理或医学相关专业本科以上学历
2. Two years above work exper******** Patient Services experiencepreferable
2年以上工作经验，有患者服务经验优先考虑
3. Hospital or service organization backgroun********
有医院或服务行业经验优先考虑

工作技能:
Skill********
1. English an********, particular importance of excellence in English
中英流利，英语优秀
2. Excellent customer services skills with westerners an********speaking patients
和病人（尤其是外国病人）沟通的能力
3. Ability to un******** rea******** write medical terminology
熟练使用医学术语
4. Ability to communicate effectively in writing an******** withphys******** nurses an******** staff, an******** most ******** withpatients.
和医生及其他医务人员沟通的能力
5. Professional telephone etiquette
具备专业电话礼仪
6. Excellent computer skills (Word/Excel/PowerPoint)
精通Microsoft Wor******** Excel软件

Compensation:
1. Basic salary
基础工资
2. Annual bonus
年终奖金
3. Annual salary growth base******** yearly performance evaluation
基于工作成绩的年度工资增长

福利
Benefi********
1. Government pension insurance
政府退休金
2. Government medical insurance
政府医疗保险
3. Housing fund
住房基金
4. Unemployment insurance
失业保险
5. Employment injury insurance
工伤补助
6. Additional commercial insurance
补充性商业医疗保险
7. Employee health benefits
员工健康福利
8. Total 20 days pa******** off from the first year of entry
第一年起可享受每年20天年假