质保科科长 Head of Quality Assurance

岗位简述
我院现需聘任一位经验丰富的质量保障科科长，确保深圳市萨米医疗中心遵守适用于全院，尤其是临床科室的相关管理规范（包括质量保障、绩效提升、合规管理及纠纷等）。您将向院长及领导层进行汇报；您需要协调各方使医院符合监管部门有关质量的各项规定；解决内部及/或外部投诉以持续提高客户满意度，并为本领域设立新的更高的标准。

岗位职责
● 协调全院各科室、门诊、病房及所有其他部门的质保工作/绩效提升；
●建立和维护投诉管理程序，使医院的患者、访客、员工以及内外部客户有机会向我们提出要求、投诉、建议以及不满或批评，并得到适当回应。同时跟进投诉并解决相应问题；
● 与领导层协调，制定切实可行的质量指标并设计数据收集方法；
● 设计并领导医院各层级改进项目的实施；
● 协助领导层实现将质量持续改进制度化的战略目标；
● 确保医院遵守适用于全院，尤其是临床科室的质保/绩效提升活动的所有标准。对院感办公室进行监督；
● 协调工作，使我院遵守所有监管部门有关质量的各项规定；
● 作为专家资源与导师对需要不断改进的部门进行指导；
●参与跨职能团队工作以发现本院工作效率相关的问题，使用统计过程控制和其他适当的统计分析方法，分析数据以了解趋势、获取改进机会，并指导战略改进计划；分析并综合各项评估数据并从中得出有效结论，以加强本院基于事实的发展和规划；
● 与领导层合作，推动流程改进；确定根本原因 - 根本原因分析（RCA） - 建议并制定可提高本院能力水平的具体解决方案；
● 积极参加质量委员会会议，包括议程安排以及根据需要审查和修改会议纪要；
● 组织并向本院各层级传达质量报告。以适合临床工作的方式向所有相关人员提供数据；
● 将服务质量与患者安全放在首位。向患者提供最正确合适的服务。严密关注质量、成本和工作方式；
● 计划并设立相关岗位，协助履行职责（与其他相关方协调 - 人力资源，上级管理人员等）；
● 完成由领导层安排的其他任务。

岗位要求
● 硕士（非必须）及以上学位优先；
● 7年及以上医疗质量改进，合规管理及投诉管理项目设计、实施和评估经验；
● 工作改进团队带队经验丰富；
● 具备统计及统计过程控制的相关知识；
● 熟练使用PPT, Word,以及Excel等办公软件（包括数据透视表）；
● 熟练使用ACCESS或其他数据库程序（急需）
● 主动进行，并同时管理多个任务，确保其按时完成；
● 能够为各种规模的听众开展有效的展示和演讲；
● 出色的协助能力；
● 出色的沟通能力；
● 出色的团队协作和领导能力；
● 能够根据领导层总体指导方针做出独立的判断决策；
● 英语口语表达能力

Job Brief
We are looking for an experience******** of Quality Assurance to ensureSSMC’s compliance with all standards relate******** quality assurance,performance ******** compliance management an******** management,applicable to the organization as a whole an******** the clinicalsection in particular. You will report to the Hospital Directoran******** upper leadership. You will coordinate efforts to comply withall regulatory agencies relate******** quality practices. An********address complaints submitte******** internal and/or external customersin order to constantly excee******** customer's satisfaction an********new high standards in the field.

Responsibilities
● Coordinate all Quality Assurance (QA)/Performance Improvement (PI)activities throughout the hospital an******** clinics an********
● Establish an******** complaint management procedures to offer SSMC’spat******** guests, employees an******** an******** customers theopportunity to communicate their re******** compla******** an********,as well as dissatisfaction or criticism an******** appropriate response.Follow up on the complaints an******** the issue accordingly
● In coordination with the upper lea******** develop actionable qualitymetrics an******** data collection methodology
● Design an******** the implementation of improvement projects at alllevels of the organization
● Work with upper leadership to achieve strategic goal ofinstitutionalizing continuous quality improvement
● Ensure hospital compliance with all standards relate******** qualityassurance/performance improvement activities applicable to the wholeorgan******** but particularly to the clinical section. SuperviseInfection Control Office.
● Coordinate efforts to comply with all regulatory agenciesrelate******** quality practices
● Act as expert resource, mentor an******** to departments that areengage******** improvement activities
● Participate in cross-functional teams to diagnose organizationaleffectiveness ******** use Statistical Process Control an********appropriate statistical analytic techn******** analyze data for trendsan******** opportunities an******** guide strategic improvementinitiatives; Analyze an******** data from multiple assessments intomeaningful conclusions that enhance fact-base******** an********
● Partner with leadership to drive process improvements; identify rootcauses - Root Cause Analysis (RCA) - to issue an******** concretesolutions that increase organization capability
● Actively participate in Quality Committee meeting including assemblyof agendas as well as review an******** of minutes as needed
● Assemble an******** quality reports to all levels of the organization.Present data in clinically relevant manner to all stakeholders
● Place, first an********, the quality of the care an******** of thepatient first. Do the right thing for the patient. Maintaindiscipline******** to ******** cost an********
● Plan an******** positions to assist with execution of responsibilities(in coordination with other relevant parties - Human Resources, uppermanagement, etc.)
● Other duties as may be assigne******** the leadership

Requirements
● Master's degree preferre******** not required
● 7 years or more experience in the ******** ******** an******** ofhealthcare quality ******** compliance management an******** managementprojects
● Proven experience leading improvement teams
● Working knowledge of Statistics an******** Process Control
● Expertise in POWERPOINT, WORD an******** (including pivot tables)
● Expertise in ACCESS or other database programs (desired)
● Ability to take ******** manage multiple tasks simultaneouslyan******** meet establishe********
● Ability to develop an******** effective presentations to largean******** audiences
● Excellent facilitation skills
● Excellent communication skills
● Proven ability to work with an******** teams
● Ability to make independent decisions in judgment using generalguidelines provide******** leadership
● English speaking skills

请同时投递英文简历，至我院招聘邮箱：********（标题格式：姓名-科室-岗位）