Customer Care Specialist客户关怀专员(005395)

岗位职责:
• 充分理解和睦家医疗产品和服务；
• Fully understan******** UFH medical products an********;
• 准确获取客户相关信息，录入到相关系统中；
• Accurately obtain customer information an******** into relevantsystems;
• 客户信息保密的职责；
• Keep customer information confidential;
• 保持正确的座席状态，及时接听客户的电话；
• Maintain the correct status, answering customers telephone in time;
• 及时准确地为客户作好初步分诊和预约，解答客户问询；
• Make initial triage an******** for customer timely an********, answercustomers’ inquiries;
• 及时准确地转达客户的需求，协调相关部门解决客户的问题；
• Convey customers inquiries timely an********, coordinate relevantdepartments to solve customers’problems;
• 及时反馈客户投诉至相关人员.
• Comply with department rosters, schedules an********.
任职资格:
• 大专及以上学历;
• College degree or above;
• 有强烈的责任感，积极正向，有意愿在呼叫中心行业长期发展；
• Strong sense of responsibility , positive an******** to develop incall center industry for a long time;
• 一年以上呼叫中心工作经验，或两年以上客户服务相关工作经验；
• One year above call center working experience , or two years abovecustomer service relate******** experience ;
• 有医疗、护理或在医院工作的相关经验者优先考虑；
• Priority will be given to me******** nursing or relevant experience inthe hospital ;
• 英语听说读写能力优异者优先考虑；
• Goo******** skills are preferred ;
• 有受理客户投诉相关经验者优先考虑；
• Priority will be considere******** receive customer complaints.
• 流利的普通话，以解决客户需求为目标，有效沟通的能力；
• Keen listening ab******** fast an********-depth capture of customer(potential) needs ability;
• 具备良好的服务意识、专业的电话礼仪和良好的客户服务技能；
• English l******** speak******** reading an******** ability;
• 熟练的电脑操作和办公软件使用技能；
• Goo******** operational an******** software using skills;
• 良好的团队协作能力.
• Goo******** skills.