Dental Customer Care Specialist口腔科顾问

POSITION SUMMARY:
The main responsibility for this position is to ensure that patientsreceive great customer service for their experience at Jiahui. Assistpatients with dental service appointment scheduling an********customers’ enquiries or concerns.
ESSENTIAL TASKS:
 Understand customers, anticipate their needs and be proactive to their needs
 Service customers directly by doing daily rounds to assignedoutpatient clinics, inpatient wards provide excellent service tocustomers, initiate and build positive relationships with them
 Respond promptly to customer inquiries and follow up on customer’s needs
 Respond to complaints escalated by PA, manage and resolve customercomplaints professionally with courtesy
 Be the bridge to clinical and admin team to improve the smoothness on operation
 Feedback costumers’ needs to respective departments, outside of CRMscope
 Identify new sales and business development opportunities.
 Cross sell and upsell Jiahui services to customers
 Feedback to MBD or any other relevant departments on service requestsfrom customers
 Introduce Jiahui services to customers during interactions
 Refer medical or clinical complains/issues to Q&S.

KNOWLEDGE, SKILLS, an********:
 More than 5 years of working experience in Customer Service with asimilar role
 Proven good record in customer service
 Service oriented person ,Good at interpersonal skills, able to handlecomplex relationship
 Experienced with problem solving, resourceful, a creative problemsolver
 Good at communication-at least bilingual, verbal and written
 Experienced with problem solving, resourceful, a creative problem solver
 Good in data collection, well organized
 Good at stress management with high stress tolerance level
 Able to work with Microsoft Word, Excel, PowerPoint
 Eye for details
 Strong in learning and adaptability
 Computer savvy