技术服务科学家

ESSENTIAL DUTIES:
1. Learn an******** technical support on Promega products an********applications associate******** this group via telephone, computer(e-mail an********) to customers an********.
2. Track, recor******** document relevant information from technicalinquiries on Promega's contact management systems as define********corporate an******** guidelines.
3. Perform follow-up on customer calls as required.
4. Collaborate, communicate an******** with Technical ServicesDepartment at Promega USA to resolve technical issues as needed.
5. Learn to act as a liaison between customers an******** departments atPromega, including Technical Services Department at Promega USA torefine existing products an******** suggestions for new productsan********.
6. Receive training an******** technical support on new productsan******** applications as new products are launched.
7. Learn to manage time to accomplish assigne******** work notcomplete******** phone time (project work includes essential duties#2-#6 above as well as items under occasional duties ******** but notlimite******** customer follow-up calls, translating/proofing technicall******** develop understanding of Promega pro******** resourcesan********, etc.).
8. Develop customer service an******** management skills.
9. Will understan******** comply with all elements of the PromegaQuality System outline******** the position.

OCCASIONAL DUTIES:
1. Translate, proof an******** technical an******** support literature******** but not limite********, Technical Bulletin********,Certificates of Analysis an******** Notes articles.
2. Learn to assist with the development an******** of an********technical tra******** lectures an******** programs to Promega Beijingstaff, ******** customers an******** Technical Service Scientists.
3. Visit customers to help troubleshooting as needed.

MANDATORY QUALIFICATIONS:
1. PhD degree in molecular b******** cell b******** protein biochemistryor relate********.
2. Minimum 3 years lab experience an******** knowledge an******** ofcore applications of molecular b******** cell biology and/or proteinbiochemistry.
3. Ability to discuss fun******** principles an******** theory ofexperimental ******** techniques an******** in a clear an********manner.
4. Excellent verbal an******** communication skills in both Englishan********.
5. Customer service skills with a dedication to customer support.
6. Technical competency with the ability to stay current in technicalknowledge to troubleshoot technical questions from customers an********information back to the customer in a helpful, courteous, positivean******** manner.
7. Ability to work independently with moderate supervision as well asproven team participation skills.

PREFERRED QUALIFICATIONS:
1. PhD in molecular b******** cell b******** protein biochemistry orrelate********.
2. Highly self-motivated; an independent worker.
3. Broa******** base; able to communicate effectively about a widevariety of technologies.
4. Previous skills in oral presentat******** teach******** trainingan******** writing/editing.
5. Resource awareness - know where to go to fin********.

PHYSICAL REQUIREMENTS:
1. Continuous use of the computer, using the keyboar******** mouse, aswell as the ability to use the computer simultaneously while on thetelephone.
2. Ability to frequently an******** communicate with customers via thetelephone.
3. Ability to travel.