About the role This role is focuse******** customer applications an******** supportpre-sales process. As part of our Scientific Support team, the role is also includinggiving technical presentations an******** support to marketingan******** team. Working as a backup for providing technical support toour customers via email an******** is require********.
About Scientific Support Department at Abcam Made up of experience******** highly qualifie********, Microbiologistsan******** Sc******** the Scientific Support team makes up part ofAbcam’s Commercial Operations. The team provide a service which ensuresno matter who you are, where you are based, or what you have bought fromus, you always have a fantastic customer experience.
Roles & responsibilitie******** • Performing pre-sales demonstration in the fiel******** lab. • Providing start-up training to customers as well as service lab onsoftware an********. • Carrying out post-sale follow-up activities to ensure productperformance an******** satisfaction. • Maintaining an******** application an******** information promptly. • Drive technical discussions with customers to position featuresan******** of the technology base******** their needs an********. • Assisting sales team in developing sales, marketing materialsan********. • Giving technical presentations in antibody-base******** (westernblott******** FACS, ELISA, ******** ChIP) • Providing backup technical support to our customers in China via emailan********.