Patient Service Officers(003890)

• Provide excellent services in greeting customers.
• Promote the hospital an******** services
• Set excellent service samples for front desk staff.
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Answer phone calls relate******** the patient services issues or helpwith any other requests (lab test results, medication ref********billing ******** etc)
• Assist in scheduling appointments including Shuny******** an********clinics
• Maintain a thorough knowledge of Basic hospital charge********discoun******** package******** facilitie******** special events etc.
• Direct patients in the right ******** escort patients as much aspossible
• Assist front desk staff in solving difficult situations
• Assist in verification of financial data provide******** the patientat registration.
• Keep lobby an******** desk tidy an********
• Act as Concierge by booking airline t******** hotel rooms an********patient an******** with local information they may request.
• Maintain goo******** relations with all departments
• Ensure that comments an******** are properly logge********acte******** by trying to avo******** patient leaving the hospitaldissatisfied. Solicit assistance from the Patient Services Manager whenneeded.
• Be alive to new ideas which coul******** the hospital an********opportunities to continually improve patient service
• Identify VIP an******** patients an******** rapport to offerpersonalize********
• Review Patient appointments an******** Alerts for VIP patien********complain/financial issues an******** the various areas of the patient
• Help with translation of documents from English to Chinese an********versa
• Be the liaison for Patient Services with at least one clinic
• Atten******** as required.
• Daily visit inpatients (when necessary )an******** on their needs
• Help inpatients to get any type of services desired (visaextens******** hair ******** etc)
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts base******** the department need
• Flexibility to be on call an******** on weekends if necessary
• Assist patient services manager on projects an******** initiatives
• Other tasks that are allotte******** management.

• College or above.
• Two years working experience.
• Ability to handle multiple tasks at one time;
• Excellent oral English an******** English;
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Basic management an******** skills;
• Goo********-personal skills
• Excellent communication skills
• Excellent problem solving skills
• Goo******** of the lobby area daily operation i.e. receptionan********
• Familiar with all hospital programs an********
• Be organized
• Must be a goo******** player