Patient Relationship Manager

Major Responsibilities an****************
1. Serves as liaison between the patient an******** to negotiatesolutions to serious
problems an********. Impacts patient satisfaction an******** of carean********.
2. Follows patients throughout the continuum of care, responding topatient an********
requests for intervention to resolve problems.
3. Identifies an******** problems which inhibit the quality of carean******** of the
patient through the health care system. Identifies system deficienciesthat cause
problems an********.
4. Facilitates the organization of improvement teams. Documentsan******** a tracking
an******** system for problems an******** identifie******** pat********families an********.
5. Supervise patient relation specialists. Serves as amediator/negotiator in the resolution
of serious an******** litigious compla******** conflicts an********between pat********
families an******** Health.
6. Investigates allegations an******** with staff to provide resolution.Identifies and
tracks system problems, analyzes trends an******** recommendations.
7. Other duties as assigned.