Patient Access Officer 客户服务专员(003119)

Summary of Responsibilitie********
• Assist patients with the registration process an******** futureappointments for patients 协助患者登记信息、为患者做预约服务
• Settle patient accounts by processing invoices an******** paymentsfrom patients为患者结账、开发票
• Coordinate with medical team or service relate******** to providepatient UFH standar********. 与医疗团队或相关服务部门协调以向患者提供和睦家高水准服务
• Provide a high level of customer service to patients by responding topatient inquiries via phone, ema******** or in person.对患者的来电来邮或亲自登门咨询提供高品质的客户服务
Responsibilitie******** (This list may not include all of the dutiesassigned.)
• Ensure that the scheduling an******** process for the patient iscompleted
accurately an********
• Respon******** patient inquiries an******** them on UFH-level policiesan********.
有效回应患者的疑问并根据和睦家的政策和流程帮教患者
• Assist with generating patient invoices an******** patient payments toensure that patient’s accounts are settled. 协助打印发票、为患者结账
• Coordinate with insurance companies to ensure that patient has activemedical
coverage for the services that they receive at UFH.与保险公司沟通协调以确保患者在和睦家所接受的医疗服务在被保险的范围内
• Assist Supervisor/Manager with any new initiatives or specialprojects. 协助主管/经理完成新的任务或额外项目

Qualification********
• Associate college degree or above preferred;
• Working experience in service industry /cashiering/ customer servicepreferred;
• Previous working experience in international hospital / clinic orhotel preferred.
Skill********
• Excellent language skills in Chinese an********, verbal an********
• Goo******** service an********-solving skills
• Professional manner an********
• Communicating skill in interacting with patients an********
Knowledge:
• Excellent working experience/knowledge in customer service
• Goo******** in Microsoft Wor******** Excel;
• Goo******** of healthcare industry