口腔临床支持专员Clinical Support Specialist（武汉）

工作职责：
负责隐适美产品示教演讲，与医生和技师沟通方案设计，客户拜访和处理产品使用的临床疑问
岗位要求：
本科及以上学历，硕士优先，口腔医学专业和正畸专业尤佳；较强的沟通表达能力，良好的英语和计算机能力；适应国内外出差；灵活主动，积极好学，责任心强.

SUMMARY
This position is responsible for handling clinical-related issues,internal and external, for Align Technology in China. Responsibilitiesfall in four broad categories but may not be limited to:
1. Training of customers (internal & external) and/or speaking inclinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment andtroubleshooting,
3. Contributor or review of clinical content of doctoreducation/marketing materials and internal clinical education materials.
4. Closely work with clinical manager/supervisor to support keycustomers and lead some projects such as training, event, proofreadingas assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
 Manage day to day tasks within Clinical department
 Provide ClinCheck review and clinical support to customers, especiallykey accounts.
 Handle ClinCheck related complaint and troubleshooting.
 Clinical Training (internal) – Establish and oversee internal clinicaleducation (to Align employees), in particular Clinical and Sales.
 Represent Align clinical present at academic and professional Alignevents to customers.
 Provide clinical feedbacks to research project and new product launchto improve products.
 Work with local KOL and speaker in the development of publicationsthat can be used by AT as case studies
 Follow departmental procedures to obtain 100% accuracy andcompleteness in all areas
 Obtain & maintain appropriate knowledge level of employees onproducts and process through employee training & development
 Closely work with clinical manager/supervisor to support key customersand lead some projects such as training, event, proofreading as assigned.
 Support clinical evidence and education team to develop trainingmaterial and provide high quality training to internal and external customers.
 Spend approximate 20-50% working time to travel and support localeducation events, customer visit or take training.

ADDITIONAL RESPONSIBILITIES:
 Participate in proactive team efforts to achieve departmental andcompany goals.
 Perform other duties as assigned.

QUALIFICATIONS
 Highly Organized
 Action Oriented
 Takes initiative
 Results oriented with proven experience
 Independent and able to work autonomously
 Strong time management skills
 Task-oriented-Quick to respond
 Expert in PowerPoint, Excel, Word, and overall computer and computerorganizational skills
 Experienced with Invisalign IDS, ClinCheck software, ClinCheck reviewand troubleshooting
 Great communication skills
 Knowledgeable on orthodontics and clinical treatment

EDUCATION and/or EXPERIENCE
 Bachelor degree of dentistry/dental technician/Oral Healthcare
 Fluent in English
 More than 3-year experience as a clinical specialist or equivalentwith enough Ortho clinical & product knowledge