(Sr. ) Patient Access Officer 前台行政专员(002574)

• Greet patients an******** patients in; update patient’s information onTrakcare
• Handle incoming calls; take messages an******** messages toappropriate party
• Set an******** physician/clinic appointments
• Registration for new patient
• Manage daily clinic activities through Trakcare
•Prepare medical files an******** claim forms for direct billing
•Check an******** the accuracy of the patient registration details &document completion
•Assist physicians an******** on patient communication
•Participate QI data collection for the department level an********level
•Follow hospital policy an********
•Order an******** all the clinical forms available for department
•Ensure that the waiting area is tidy an********
•Collect or inform patient of outstanding balance
•Show positive goo******** attitude and willingness to take onchallenges at work
•Enter into Track an******** bills to be paid
•Collect payment an******** receipts to patients
•Checking the un-invoice******** on daily bas******** an******** it upin time
•Fill in an******** the ‘internal transfer form’ on daily basis;
•Follow up the incomplete claim forms with clinic doctor an******** ondaily basis;
•Perform any other duties as assigne******** Supervisor an********
•Independently take up a cashier role

Specific：
• Willing an******** to independently work in all combine******** asarranged
•Assist junior staffs in solving difficult situations
•Work on different projects assigne******** supervisor an********.
•Train new staffs
•Department service rounding
•Be in charge of team time keeping
•Be in charge of phone audit
•Be in charge of the report assigne******** manager.
•Be in charge of frontline financial security in clinic.
•Clinic FaPiao machine management (including: FaPiao details monthly******** FaPiao appl******** FaPiao safekeep******** processing thereturne******** on monthly basis

Qualification********
• College or university graduate preferred.
• Working experience in health organization is desirable
• Cashier an******** experience preferred

Skill********
• Ability to handle multiple tasks an******** to work under pressurean******** a fast pace working environment.
• Excellent oral an******** English an********.
• Goo******** computer software skills
• Proficient in managing Trakcare system
• Demonstrate professional telephone etiquette
• Goo******** service skill
• Goo******** or Finance Knowledge
• Caring in nature, organize******** service-oriented
• A team player

qualifications
• Familiar with hospital policies an********
• Familiar with Trakcare system
• Preferre******** have basic medical knowledge
• Preferre******** have cashier an******** know ledges