Customer Service Specialist客服专员(Temp)

About the role
The role will be responsible for dealing with customer ********processing orders an******** administration work etc. This role reportsto Customer Service Supervisor. There will be three full-time CSspecialists、one intern (Project Enable backfill） an******** Supervisorin the team. The role duration is permanent.

About (Department) at Abcam
Customer Service department belongs to Shangha******** team.

Roles & responsibilitie********
 Responsible for en******** an******** enquiries through differentme******** phone, email******** CCEs etc. with excellent telephonemanner an******** interpersonal skills
 Handle en******** an******** enquiries an******** their concerns /complaints in compliance with internal SOP
 Handle customer complaints from various channels with first priorityan******** professional manner
 Address all customer complaints immediately an******** to Supervisoras necessary
 Provide professional service an******** assistance t******** preciselyan********
 Cooperate with other teams an******** members to ensure timelyresolution of en******** an******** requests an********
 Follow operational guidelines in accordance with company’srequirements an********
 Handle distributor******** users’ requests of investigate authenticityof products
 Cooperate with Supervisor to deal with any global request of ProjectEnable

About you
 Goo******** skills
 Relate******** experience in customer service
 Goo******** an******** skills
 Enthus******** pat******** careful, supportive. Has strong team workspirit

If this sounds like you an********’******** to be a part of a fastpaced, growing business with the vision to become the most influentialcompany an********-love******** in life sciences please apply now!

About Us
Ever since 1998, when our foun******** Jonathan M******** starte********antibodies from the back of his b******** Abcam has aime******** helpscientific researchers make breakthroughs faster. We now have officesan******** in the UK, the US, China an********, an******** we continueto grow, we remain amb******** driven by our customers’ successan******** research needs.
It’s our goal to provide a world-standar******** protein research tools,technical support an********. When you join Abcam, you’ll join a globalbusiness with the passion an******** vision to become the mostinfluential company, and, best-love******** in life sciences.
Our culture is our key differentiator. We believe in empowering ********with responsibility given at an early stage. The working environment isfun an********-paced, collaborative an******** focused, with a strongcustomer focus. In addition to competitive salar******** we offer anattractive an******** benefits package (which includes shares foreligible employees), a culture focuse******** wellbeing an******** forgrowth an********.