全球500强外企 - 英文客服（需有医疗或保险理赔经验）有夜班

Position Description:

To provide an eff******** professional an******** customerfocuse******** to requests TPA serv******** an******** co-ordinate allaspects of assistance in a cost effective an******** way in line withcompany procedures.



Specific Duties an****************

· To handle all incoming an******** calls in a prompt an******** mannerin line with company standards
· To assist clients as necessary by taking actions to provide high levelservices according to their needs an******** to always excee********expectations
· Document conversat******** act******** an******** into computerbase******** to ensure the clients an******** are update********an******** on progress.
· Work in a team environment to ensure proper case handling
· Work towards achieving on all Objectives set for department an********
· Work on projects as assigne******** team leader and/or Call CenterManager



Guideline********

Schedule
The department is open 24 hours a ******** 7 days a week (includingpublic holidays). All staffs are require******** work on rotating shifts（morning sh******** middle shift an******** shift）in accordance withdepartment roster

Confidentiality

Assistance Coordinator will be privy to sensitive company an********information; therefore discretion must be use******** communicating withexternal entities



Qualification********

· Excellent comman******** English an******** (verbal an********)
· Strong written an******** communication skills
· Excellent telephone customer service skills
· Possess a sense of commercial awareness
· Previous 2-3 years working experiences in a customer serviceenvironment
· Excellent PC skills (Word, Excel, Internet), including strong typingability
· Other foreign languages an******** will be an advantage
· Me******** insurance industry backgroun******** be a plus