3090386308 Technical Support Specialist (医学检验)

You will be responsible to handle customer technical inquiry an********shooting by phone in Customer Contact Center.
客户联络支持中心电话解决用户的需求和问题。

1. Responsible for handle customer technical inquiry an********shooting by phone; 通过电话处理用户的需求和问题
2. Goo******** of remote diagnosis tools, Customer informationManagement System, telephony system, other web, tools to fulfillcustomer service request an******** communication;熟练使用客户信息管理系统，Nice电话系统，和其他Web工具，以满足用户的需求
3. Ability to handle of reagent trouble shoot******** as well assoftware and/or hardware trouble shooting; 熟悉试剂的使用方法和注意事项，以及软件和/或硬件的问题处理
4. Following up with open case processing until we close case;日常case的跟进工作
5. Relocating to fiel********/application team in order to renewtechnical knowledge an******** experience; 区域现场服务，以巩固和更新技术知识和工作经验
6. Using service standar******** an******** our clients warm, politean******** our customers; 使用服务标准用语，服务用户，让用户满意
7. Fulfilling the working arrangement an******** responsible forrelocate work. Ensuring timely completion of individual KPI.合理安排工作，完成个人KPI

You shoul********:
1. At least Bachelor Degree in Clinical Diagnostics or AppropriateScience or Medical discipline; 医学检验或相关专业或医学专业本科以上学历
2. Goo******** English spoken an********; Goo******** skill in officesoftware; 良好的英文沟通能力，熟练使用Office软件
3. Speaking in a clear vo******** mandarin stan******** goo********communication skills an******** capab******** Goo******** sk********goo******** of customer service.口齿清楚，普通话标准，良好的团队沟通能力和理解能力,良好的沟通能力和良好的客户服务意识

You shoul******** more than 1 year experience in hospital diagnosticslaboratory and / or fiel********/application experience for end-customer
医院检验科或从事/技术支持至少1年