Patient Service Officer 客户关系及服务专员(002395)

Responsibilitie********

Core dutie********

• Provide excellent services in greeting customers.
• Direct patients in the right ******** escort patients as much aspossible
• Explain services to patients
• Promote the hospital an******** services
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Answer phone calls relate******** the patient services issues or helpwith any other requests (lab test results, medication ref********billing ******** medical recor********, etc)
• Assist in scheduling appointments including all satellite clinics
• Maintain a thorough knowledge of hospital charge********discoun******** package******** facilitie******** special events etc.
• Assist patients by booking airline t******** hotel rooms an********patient an******** with local information they may request.
• Maintain goo******** relations with all departments
• Ensure that comments an******** are properly logge********acte******** by trying to avo******** patient leaving the hospitaldissatisfied. Solicit assistance from the Patient Services Manager whenneeded.
• Identify VIP an******** patients an******** rapport to offerpersonalize********
• Daily visit ******** rounding an******** on their needs
• Help inpatients to get any type of services desired (visaextens******** hair ******** etc)
• Be alive to new ideas which coul******** the hospital an********opportunities to continually improve patient service
• Atten******** as required.
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts base******** the department need
• Flexibility to be on call an******** on weekends
• Assist patient services manager on projects an******** initiatives
• Other tasks that are allotte******** management.

Other duties preformed:

• Be the liaison for Patient Services with at least one clinic
• Assist in resolving reg******** b******** insurance an********problems
• Cover PSM on meetings when requested
• Provide training to other departments on customer service
• Sen******** to one year ol******** born in our hospital
• Public e mail

Back up duties

• Provide executive check up escorting
• Patient gift supply maintenance
• Lost an******** maintenance
• Pt Gift coupon recor********
• Searching for new gifts or vendors for inpatient gifts.
• Department QI data entry
• Making DVD folders an******** out menu for inpatient rooms

Skills an********:
• College/University or above.
• Two years working experience in hosp******** customer serv********patient care or relate********.
• Ability to handle multiple tasks at one time;
• Friendly an******** personality
• Open min******** proactive thinking
• Excellent oral English an******** English;
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Goo********-personal skills
• Excellent communication skills
• Excellent problem solving skills
• Lea******** example, have the ability to take ******** show initiativean******** task orientated
• Goo******** of the lobby area daily operation i.e. receptionan********
• Familiar with all hospital programs an********
• Be organized
• Must be a goo******** player