Field Service Engineer 1 现场服务工程师1

Position Summary:
Provides highly visible customer support through the performance ofon-site ******** as well as overseeing any necessary ********troubleshoot******** serv******** an******** of complex equipmentan********.

At Illumina we are constantly looking for FSE at all levels. If you donot see a position of interest open currently, please apply to thisposition as it will a******** to our talent pool. This is the firstplace our Recruiters will look when opening future positions. Ina******** by applying you may be aske******** be part of informationalinterviews

Main Responsibilitie********
Act as an essential interface between the fiel******** an********support structure by providing timely onsite technical assistance tocustomers, Fiel******** spec******** an******** salespeople.
Serve as a focal point for problem resolution assistance to subsidiaryor distributor support.
Responsible for e******** writing an******** Service an******** manuals,Fiel******** Bullet******** an********.
Install, upgra******** repa******** an******** instrument systems indefine********.
Provide technical support to staff, contractors an********.
Manage the Service Territory including distributor’s service staff.
Respon******** service requests an******** customer satisfaction.
Manage service parts inventory levels.
Maintain up to date customer ******** technical files an********databases.
Provide timely an******** reports as requested.
Works in conjunction with other staff to coordinate new systemplacements, develop lea******** promote upgrades an******** renewalsetc.
Maintains routine contact with existing customer base.

All liste******** an******** are deeme******** essential functions tothis position; however, business conditions may require reasonableaccommodations for additional task an********.


任务和职责：
现场为客户、现场应用专员和现场销售人员提供及时的技术援助，以负责现场组织与内部支持结构之间的主要协调工作。
充当协助解决附属公司或经销商支持问题的焦点角色。
负责编辑、编写和修改服务和培训手册、现场服务通告和标准操作规程。
在指定地区安装、升级、维修和维护仪器系统。
为员工、承包商和客户提供技术支持。
管理包含经销商的服务人员在内的服务领域。
响应服务请求并确保客户满意度。
管理工作部件的库存级别。
维护最新的客户信息、技术文件和适当的数据库。
根据要求及时提供准确的报告。
与其他员工一道来协调新系统布局、发展大型客户、促进升级和合同续签等。
维护与现有客户群的日常沟通。

以上任务和职责只是此职位的基本职能；随着企业运营情况的变化，您可能需要适度承担一些额外的工作。

All About You

Requiremen********
Minimum 2 years of relevant experience.
Familiarity with fiel******** al******** robot********electrical/electron******** an******** systems.
Prior experience in troubleshooting molecular biology instruments is aplus.

Educational:
BS in Electrical/Electronic Eng******** Mechanical Eng******** orrelate******** with knowledge in the biotechnology/biomedical industry.

Illumina is an Equal Opportunity Employer.