Technical Applications Scientist 1 技术应用专家1

Position Summary:

Provides technical direction an******** to customers on operationan******** of company products via email or telephone. Serves ascustomer contact on technical an********-relate******** via email ortelephone. Demonstrates uses an******** of products. Works closelywith sales an********, QA/******** research an******** to addresscustomer concerns, determine corrective action an******** follow-up. Maybe responsible for a designate********.

Tasks an****************

•Profess******** efficiently an******** tr******** troubleshootan******** customer’s technical questions.
•Assist customers with the design an******** of gene express********genotyping and “Next-Generation” sequencing experiments
•Provide technical guidance regarding the choice an******** of theappropriate Illumina product to existing an******** customers
•Assist customers with the selection of SNPs for custom genotypingprojects by utilizing public an******** sources an******** softwareapplications
•Triage an******** issues requiring fiel******** to Illumina Engineersan******** Scientists
•Log an******** customer issues using Illumina’s issue-tracking database
•Conduct web base******** trainings an******** seminars for Illuminacustomers

All liste******** an******** are deeme******** essential functions tothis position; however, business conditions may require reasonableaccommodations for additional task an********.

All About You

Requiremen********

•Hands-on laboratory experience us******** developing or troubleshootinga wide range of molecular biology protocols such as PCR, Next GenerationSe******** gene expression analys******** genotyp******** an********procedures
•Teaching experience desirable
•Excellent analyt******** problem solving an******** skills required
•Outstanding written an******** communication an******** skills a MUST
•Experience working in any service role desired
•Previous experience in email an******** support channels woul********hel******** high regard.
•Previous experience in supervisory roles of technical support teamswoul******** hel******** high regard.


Educational:

•Ph.D./ M.S or B.S. plus 2 years relevant lab experience in molecularb******** genet******** bioinformatics or relate********

Illumina is an Equal Opportunity Employer.