Field Service Engineer 2 现场服务工程师2

Position Summary:

Serve as a primary technical fiel******** for Illumina customers,responsible for all new ******** customer tra******** an******** dataanalys******** log******** an******** support in their territory withthe primary goals are to ensure maximum utilization of Illumina systemsto drive revenues an******** customer retention.

All About You

Responsibilitie********
•Coordinating new ******** including facility ******** instrumentval******** an******** training. Reviews an******** operational qualityof e******** an******** customers in operations an******** of systemunder general instruction.
•Troubleshooting issues relate******** user's technical sk********biochemistry/assay ******** experimental ******** software an********.Interprets customer needs an******** if the responsibility for a problemresolution falls to sales personnel, eng******** or other companypersonnel.
•Developing an******** positive relationships with customers inassigne********.
•Helping to maintain an******** product usage, an******** routine salesefforts through technical presentations an********.
•Providing strategic an******** customer feedback to Marketingan******** development teams.
•Developing key company processes that support our mission of building aworld-class customer support organization.
All liste******** an******** are deeme******** essential functions tothis position; however, business conditions may require reasonableaccommodations for additional task an********.

任务和职责：
•负责新装置的协调工作，包括设备检查、仪器检测和客户培训。 审查和批准设备的运行质量，并指导客户按照常规说明对系统进行操作和维护。
•解决用户在专业技能、生物化学/分析设计、实验设计、软件和仪器方面遇到的问题。说明客户需求，将解决问题的责任落实到销售人员、工程人员或公司其他人员身上。
•发展并维护与指定地区客户之间的良好合作关系。
•通过技术讲解和示范来协助维持并提高产品的使用，以及提高日常销售业绩。
•为市场营销和产品研发团队提供具有战略性和竞争性的客户反馈。
•开发有助于我们完成构建世界一流客户支持组织这一使命的重要公司流程。
以上任务和职责只是此职位的基本职能；随着企业运营情况的变化，您可能需要适度承担一些额外的工作。

Requiremen********
•Minimum 2 years of biotech experience preferred.
•Prior fiel******** supporting customers using sequencing or arraytechnologies preferred
•Demonstrate******** with next gen or high throughput sequencing sampleprep technologies an******** preferred
•Demonstrate******** of commonly-use******** data analysis softwareapplications preferred
•Outstanding problem solving an******** skills
•Demonstrate******** an******** communication as well as training skills
•Clear vision of an******** to providing outstanding customer service
Education:
•MS in Genet******** Molecular Biology or Bioinformatics preferred.

Illumina is an Equal Opportunity Employer.

EOE / Minorities / Females / Veterans / Disabled