Nursing Care Coordinator 护理服务协调员(002085)

• Introduce hospital an******** scope of services to patients in apleasant, helpful manner. Introduce all kinds of health check uppackage, an******** booking. Deal with telephone inquire regardingpackage or other relate******** or any other inquires e-mail requestregarding packages an******** service relate********.
• Triage telephone calls an******** telephone advice
• Keep tracking all test result an******** with physician an********(through e-mail/fax) or calling patient regarding test result.
• Remin******** about follow up visits for vacc******** lab testsan********’s visits.
• Participate in quality indicator collection an********.
• Keep tracking all referral report an******** with associate department
• Maintain an******** the test result an******** filing system.
• Assist department with medical liaison to delivery specialist or parttime physician’s patient result
• Competence with Trakcare system an******** able to operate the clinicactivities function in Trakcare.
• Perform primary patient service officer role to ensure patientsatisfaction rate increase in the clinic. Collect patient feedbackan******** data for cl******** analyze patient’s needs. Report to clinicmanager an******** chair regularly.
• Work with pediatric department on vaccine management, report vaccineto pediatric department when needed.
• Cooperate with all departments as clinic requirement.
• Help patients to resolve reg******** b******** insurance an********when there is a needs
• Provide assistance to ******** nurses, cash******** pharmacistsan******** staff in the department when neede******** communicateeffectively with patients
• Understan******** policy an********; make sure to follow clinic’spol******** protocols an********.
• Ensure patient complaints are properly logge******** acte******** bytrying to avo******** patient leaving the clinic dissatisfied.
• Atten******** level of meetings as required. Make recor********clinical meeting minutes.
• Provide translation services for Chinese client an******** patient tooutside procedures as needed.
• Flexibility to be on call an******** on weekends
• Other assigne******** as needed.

Qualification********
• Education Requirement- Nursing associate bachelor degree or above;Bachelor degree in Medical Science preferred
• Certification from recognize********
• Seven years above work exper******** two years above Patient Servicesexperience
• Previous experience in similar position desirable
• Goo******** sk******** knowledgeable in Windows programs
Skill********
• Ability to handle multiple tasks at one time
• Ability to follow protocol, policies an********
• Ability to understan******** terminology
• Ability to organize an********
• In English an******** languages with particular importance ofexcellence in English language skills
• Ability to communicate effectively in writing an******** withphys******** nurses an******** staff, an******** most ******** withpatients.
• Skill in exercising ******** ju******** problem solving.
• Be flex******** an******** strong team player
• Excellent customer services skills with westerners an******** speakingpatients
• Excellent computer skills (Word/Excel/PowerPoint)
• Professional telephone etiquette
• Basic management an******** skills
Knowledge:
• Adheres to hospital confidentiality policy.
• Fully understan******** operation of ambulatory care clinic
• Goo******** sk******** knowledgeable in Windows programs
• Ability to un******** rea******** write medical terminology
• Knowledge an******** into the local community in Beijing
• Hospital or service organization backgroun********