Customer Service Manager 客服经理

Requirements 职位要求：
1. College degree or above, Excellent communication skills in Englishan******** Chinese
大专及以上学历， 良好的中英文沟通能力
2. Above 3 years customer service management exper******** withgoo******** service team building an******** capab******** high -en******** or medical service industry experience is preferred;
3年以上客服管理经验，具备良好的客服团队构建及管理能力，有高端酒店或医疗服务行业工作经验者优先；
3. Proficient in customer service system management processes, highsense of responsibility an******** service awareness
精通客户服务体系的管理流程，高度的责任心和客户服务意识；
4. A global concept, goo******** overall plann******** a certain degreeof pre******** to deal with unexpecte******** an******** an********program
有全局观念，善于做整体规划，有一定预见性，能应对突发问题并及时提出有效方案
Responsibilities 责任：
1. Buil******** promote the implementation of high level customerservice standards an******** to enhance the company's service standards;
建立和推动实施高水平客户服务规范和制度，提升公司的服务水准；
2. To buil******** create rapport with the staff an******** thuscreating opportunities to acquire feedback for continuous improvement.Responsible for customer service satisfaction;
和员工及客人建立起有成效的沟通体系，积极改进服务。负责客户服务满意度
3. Plann******** coor******** directing , evaluating an******** thecenter's operational processes an********
规划、协调、指导、评估和改进中心的运营操作流程
4. Assuring the cost efficient an******** management of the center,delivering professional an******** patient care services
保证中心的成本效益和有效的管理，提供专业和优质的病人护理服务
5. Insuring center's equipment are a******** well maintaine******** ingoo******** order an******** of supplies at all times
保证中心的设备充足，维护良好，一直保持良好的工作秩序和用品库存
6. Responsible for the center etiquette training an******** service teammanagement;
负责中心礼仪培训及客服团队管理;
7. Responsible for market ******** customer visit recept********cooperation agencies development an********;
负责市场开发，客户参观接待，合作机构的开发和维护;
8. Ensuring corporate messages including Marketing promotions an********are delivere******** execute******** the center
确保总部信息包括市场促销活动和计划交付，在中心有效执行
9. Insuring / supervising all activities during special events, publicevents an******** of VIP patients in accordance to protocols.
保证/督促特殊事件，公共事件和VIP患者治疗的所有活动如约执行。
10. Perform other duties as required
按要求执行其他职责