Technical Support Specialist（医学检验背景）

Job Summary职位概述:
For handle customer technical inquiry an******** shooting by phone inCustomer Contact Center
客户联络支持中心电话解决用户的需求和问题。
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Main Tasks & Responsibilities主要工作职责
1. Responsible for handle customer technical inquiryan******** shooting by phone
通过电话处理用户的需求和问题
2. Goo******** of remote diagnosis tools, Customer informationManagement System, telephony system, other web
tools to fulfill customer service request an******** communication
熟练使用客户信息管理系统，Nice电话系统，和其他Web工具，以满足用户的需求
3. Ability to handle of reagent trouble shoot******** as wellas software and/or hardware trouble shooting
熟悉试剂的使用方法和注意事项，以及软件和/或硬件的问题处理
4. Follow up with open case processing until we close case
日常case的跟进工作
5. Relocate to fiel********/application team in order to renewtechnical knowledge an******** experience
区域现场服务，以巩固和更新技术知识和工作经验
6. Use service standar******** an******** our clients warm,polite an******** our customers
使用服务标准用语，服务用户，让用户满意
7. Fulfill the working arrangement an******** responsible forrelocate work. To ensure timely completion of individual KPI
合理安排工作，完成个人KPI
8. Constantly learning new knowledge an******** atten********technical an******** skill training program
积极学习新的产品知识，参加各项技术和技能的培训
9. Promote 800 line specialize******** new covere******** line.
宣传、推广新拓展产品线800热线的客户认知率和使用率。
10. Ensure all the conduct comply with Compliance.
确保所有业务、工作在合规原则下进行。
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Education & Qualifications教育背景与专业资格:
1. At least Bachelor Degree in Clinical Diagnostics orAppropriate Science or Medical discipline
医学检验或相关专业或医学专业本科以上学历
2. Goo******** English spoken an********; Goo******** skill inoffice software
良好的英文沟通能力，熟练使用Office软件
3. Speaking in a clear vo******** mandarin stan********goo******** communication skills an******** capability
口齿清楚，普通话标准，良好的团队沟通能力和理解能力
4. Goo******** sk******** goo******** of customer service
良好的沟通能力和良好的客户服务意识
5. Good-natured, pat******** respons******** with team worksp******** be able to work under pressure an******** managementcapability
性格温和、有耐心和责任心，具有团队合作精神，能在压力下工作和解决冲突的能力


Experience工作经验:
More than 1 year experience in hospital diagnostics laboratory and / orfiel********/application experience for end-customer
医院检验科或从事/技术支持至少1年