Role Summary/Purpose Responsible for providing formal technicalan******** support during the sales process within in a limite********region or limite********/product segment. Responsibilities may includeproviding require********-sale product demonstrations (or clinical trialsupport) an********-sale ******** training and/or customer serviceactivities an******** customer support, including on site clinicalin-servicing an********-live support. May be require******** playleadership role within local team.
Essential Responsibilities 1. Provide technical an******** leadershipduring sales process by demonstrating full range of product featuresincluding potential uses, product capabilities an******** to customersas needed
2. Develop, coordinate an******** product training to customers onsoftware, application and/or equipment use, monitor customerinstallations within assigne********/region to improve customersatisfaction an******** customer relationships
3. Improve customer satisfaction an******** retention through continuingeducation on optimization of equipment utilization by customer
4. Support trade shows an******** conferences by performing productdemonstration an******** as well as customer training
5. Use market an******** knowledge to assist sales team in developingsales, marketing an******** service strategies
6. Produce well-written post-training reports an******** regularfeedback on customer satisfaction an********
If also taking on team leadership role responsibilities also include:
1. Facilitate team communication an******** sharing of best practices
2. Assist with the assimilation of new hires into the organization
3. Act as a mentor to fiel********, providing cl******** technicalan******** guidance as necessary to improve the customer experience
4. Communicate with Sales an******** Leaders to align applicationsactivities with sales needs an******** objectives
5. Communicate with local Applications Specialists an******** Managersto ensure all customer an******** needs are met
6. Energize team an******** adherence of fiel********
Qualification******** Require****************
1. Require******** professional clinical/technical certification********necessary to scan live patients in a clinical setting
2. Demonstrate******** basic clinical scanning proficiencies on currentproduc********
3. At least one of the following core experience******** Minimum of 5years clinical/ technical experience following certification withdemonstrate********/technical skill in specific areas or at least 3years commercial application******** experience with demonstrate********in high level customer interactions an******** scenarios
4. Proficiency in computer skills in Microsoft Office Suite products
5. Willingness to travel extensively within your specifie******** regionas well as to nationwide sales meetings an********
6. To the extent you are applying for a position that requires you tooperate a GE owned/leased, privately owned/lease******** rental vehiclefor company bus******** you must be willing to submit to a check of yourdriving record
7. Ability to communicate effectively using local language
Quality Specific Goals
1. Knowledge an******** of all Global Privacy an********-CompetitionPolicies (including but not limite******** GE Healthcare HIPAAGu******** NEMA Regulat******** etc.) an******** within them to ensurethat no company policy or US / Int’l Law is broken.
2. Knowledge an******** of all Environmental Health Policies (includingbut not limite******** GE Healthcare EHS Pol******** GE Healthcare FleetRules, etc.) an******** within them to ensure that no company policy orUS / Int’l Law is broken
3. Aware of an******** with the GEHC Quality Manual, Quality ManagementSystem, Quality Management Pol******** Quality Goals, an******** lawsan******** as they apply to this job type/position
4. Complete all planne******** & Compliance training within thedefine********
5. Identify an******** any quality or compliance concerns an********immediate corrective action as required
6. Drive continuous improvement on all relate********, work ********an******** to ensure ongoing standardization an******** of the QualityManagement System
Desire******** Preferre****************
1. Associate’s or Bachelor's degree preferre******** relate******** ortechnical/clinical field
2. Strong leadership skills (respecte******** peers an******** forcontributions to the business)
3. Strong presentation skills (public speaking an******** experiencedesired)
4. Demonstrate******** to understan******** present complex material inunderstandable terms
5. Demonstrate******** & communication skills (ability toeffectively commun******** verbally an******** wr******** to externalcustomers, global counterparts an******** team members in otherfunctional organizations)
6. Sol******** solving skills (ability to manage an********confl******** communicate issues an******** solutions to both internalteam members an******** customers)
7. Proven professional business acumen (experience interfacing with bothinternal team members an******** customers as a part of asolution-base******** process)
8. Self-mot******** willingness to take the initiative to identifyopportunities for improvement an******** actions to improve
9. Team oriente******** a customer satisfaction mindset
10. Ability to multi-task effectively an******** multiple priorities atone time
11. Willingness to be flexible/adapt to changing work environments
12. Clinical experience in large hospital/university setting preferred
13. Advance********/registries desired
14. Five or more years of demonstrate******** scanning skills inspecific
15. Experience on all current GE products for which responsibilitiescover
16. Experience within GE Clinical Applications or Clinical Marketingroles
17. Fluency in other relevant languages within territory