Japanese Patient Services Officer/日语客户服务专员

5险1金，附加商业医疗保险，20天带薪年休假，每周工作40小时；高端医疗行业，发展前景良好。
******要求日语口语及书面语均优秀，一定的英文能力。******
Core dutie********
• Provide excellent services in greeting customers.
• Direct patients in the right ******** escort patients as much aspossible
• Explain services to patients
• Promote the hospital an******** services
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Answer phone calls relate******** the patient services issues or helpwith any other requests (lab test results, medication ref********billing ******** medical recor********, etc)
• Assist in scheduling appointments including all satellite clinics
• Maintain a thorough knowledge of hospital charge********discoun******** package******** facilitie******** special events etc.
• Assist patients by booking airline t******** hotel rooms an********patient an******** with local information they may request.
• Maintain goo******** relations with all departments
• Ensure that comments an******** are properly logge********acte******** by trying to avo******** patient leaving the hospitaldissatisfied. Solicit assistance from the Patient Services Manager whenneeded.
• Identify VIP an******** patients an******** rapport to offerpersonalize********
• Daily visit ******** rounding an******** on their needs
• Help inpatients to get any type of services desired (visaextens******** hair ******** etc)
• Be alive to new ideas which coul******** the hospital an********opportunities to continually improve patient service
• Atten******** as required.
• Participate in the different initiatives going on in the hospital
• Flexibility take variety of shifts base******** the department need
• Flexibility to be on call an******** on weekends
• Assist patient services manager on projects an******** initiatives
• Other tasks that are allotte******** management.

• Excellent oral Japanese an******** Japanese/日语口语及书面语均优秀
• College/University or above.
• Two years working experience in hosp******** customer serv********patient care or relate********.
• Goo******** language ability
• Goo********-personal skills
• Excellent communication skills
• Friendly an******** personality
• Open min******** proactive thinking