Patient Experience Director, UFH

Basic Purpose of the role:

Responsible for plann******** ******** organizing an******** the overallactivities an******** of the patient experience departmen******** Thisresponsibility requires achieving an******** professional standardswithin the ******** ensuring the efficiency an******** of servicesprovide******** proper delegation an******** of dailydepartmental/sectional tasks an********.

Key Responsibilitie********

• Ensuring goo******** serv******** an******** an******** customerservice standards
• Managing relationships
• Ensuring Personal Effectiveness
• Setting up strategies an******** for the patient experience department
• Managing the human resources within department
• Advising on Special Projects
• Advising an******** the boar******** major patient experiencerelate********
• Reporting

• Bachelor's degree or equivalent in Business Administration or anyrelevant fiel******** Diploma in relevant fiel******** 3 years ofadditional experience.
• 8-10 years of relevant experience of which minimum 5 years progressiveleadership responsibility in a large healthcare organization
• Proficiency both in Chinese an******** language.
• Strong analyt******** problem-solv******** negot******** organizationskills
• Ability to meet goals an********, an******** with multiple issuessimultaneously (multitask) an******** them all towards resolution
• Recognize******** such as Certifie******** access manager (CHAM) orequivalent is desired.
• Strong service orientation with ability to influence others an********cross functionally is desired.