客服专员

客服专员协助计划，组织和促进对病人的服务。客服专员听取客人所需，为满足客户的需求灵活调整。

RESPONSIBILITIES/ACCOUNTABILITIES:
1. Promotes Guest Services involvement base******** the needs an********of the Patient.根据病人的需求和利益，促进客服内容和效率。
2. Provides input into the programming an******** that encouragecustomers to enjoy all amenities at the center.向客户介绍康复中心的各项设施项目和服务，令客户更好的享用。
3. Demonstrates the ability to plan an******** daily tasksan********.根据客人的能力计划并组织每日的安排和活动。
4. Encourages social interaction through recreation & leisureopportunities.通过娱乐休闲活动，促进社区互动。
5. Supports customers in maintaining their typical an******** routinesduring their stay in the center根据客户的喜好和习惯，.协助客户在中心舒适的日常生活。
6. Listens to what customers want, advocates for their quality ofl******** maintains flexibility to meet their nee******** an******** oneven the small but importantrequests.聆听客户需求，保证客户的生活品质，灵活处理以满足客户需求，满足客户虽小尤重的要求。
7. Facilitates group an******** activities in all component areas,including phys********
cogn******** soc******** sp******** creat******** wellness, sensory,commun******** an********.促进任何区域的小组或个体活动，包括体能，认知，社交方面，精神方面，创新性，健康，感观，团体的等服务。

8. Facilitate Guest Services activities for individuals of all cognitivean********
abilities.

9. Determines an******** resources an******** to support Patientsinvolvement in independent pursuits base******** nee******** ********an********.根据客户选修，利益和要求，为客户提供合理的资源和供应，使得他们独立达成目标。
10. Works with all center employees in resolving customer concerns. Ifunable to resolve a concern, reports to Director of Guest Services.与中心所有员工写作，为客户分忧解难，如果不能解决，需要向客服总监汇报。
11. Promotes a culture in the center that understands an********focuse******** excellence in customer service.促进中心的客服优化。

12. Promotes the customer satisfaction survey throughout the customer’sstay to encourage high response rates an******** the results for qualityimprovement. 客户住院期间，通过充分运用提高质量的反馈和结果，促进客户满意度。