Field Service Engineer - Life Sciences Job

Role Summary/Purpose:
The Fiel******** Engineer will be responsible for meeting the dailyservice repair needs of the customer’s equipment an******** customersatisfaction through Service Excellence.
Essential Responsibilitie********

• Basic troubleshoot******** ******** maintenance an******** repairneeds on Cell Analysis products.
• Completing Preventative Maintenance an******** ModificationInstructions.
• Ordering an******** repair parts cycle times.
• Keeping up to date on administrative responsibilities such asmaintaining customer service logs an******** service records in a timelymanner.
• Maintaining daily communications with customers to ensure resolutionan******** follow-up, leading to customer satisfaction.
• Maintaining tools an******** equipment properly an******** they arecalibrated.
• Meeting Health an******** Serv******** Environment Health an********and/or other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service deliveryissues an******** root cause analysis that will lea******** effectiveproblem solving.
• Participating in sales opportunities such as contract renewalsan******** with promoting an******** revenue programs.
• Working as a member of the local team to provide efficient servicedelivery to all accounts within assigne********.
• May include training of clinical staff on designate********.
• Must be able to conduct work in native/home country languagean******** Specific Goal******** 1. Aware of an******** with the GEHCQuality Manual, Quality Management System, Quality ManagementPol******** Quality Goals, an******** laws an******** as they apply tothis job type/position 2. Complete all planne******** & Compliancetraining within the define******** 3. Identify an******** all customerquality or compliance concerns immediately to the Quality Organization.4. Identify an******** any personal quality or compliance concernsimmediately to the Quality Organization. 5. Ensure timely dispatchclosure (if applicable) 6. Ensure completion of all fiel********instructions (FMI’s) within prescribe******** (if applicable) 7.Participate in continuous improvement activities by identifyingan******** escalating process an******** quality gaps, providingsolutions when possible
Qualification********

• Experience interfacing with both internal team members an********customers as part of a solution base******** process.
• Experience diagnosing an******** mechan******** electromechan********and/or electronic equipment.
• Experience troubleshooting an******** to customer concerns.
Desire****************

• Excellent analytical an******** skills with the ability to communicatecomplex technical issues in an easy to understan********
• Leading & Relating to Other******** Establishes goo******** withcustomers an********. Builds wide an******** networks of contacts insidean******** the organization. Relates well to people at all levels.Manages conflict.
• Shares Expertise: Applies specialist an******** technical expertise.Develops job knowledge an******** through continual professionaldevelopment. Shares expertise an******** with others. Uses technology toachieve work objectives. Demonstrates an understanding of differentorganizational departments an********.
• Organizing & Executing: Focuses on customer needs an********. Setshigh standards for quality an********. Monitors an******** qualityan********. Works in a systemat******** methodical an******** way.Consistently achieves project goals. Takes responsibility foract******** projects an********. Takes ******** acts with confidencean******** under own direction. Initiates an******** activity.
• Communicating: Speaks clearly an********. Expresses op********information an******** points of an argument clearly. Makespresentations an******** public speaking with skill an********. Respondsquickly to the needs of an audience an******** their reactionsan********. Projects credibility.
• Coping with Pressure: Works productively in a pressurize********.Keeps emotions under control during difficult situations. Balances thedemands of a work life an******** personal life. Maintains a positiveoutlook at work. Handles criticism well an******** from it.
• Supporting & Cooperating: Demonstrates an interest in an********of others. Adapts to the team an******** team spirit. L******** consultsothers an******** proactively. Supports an******** for others. Upholdsethics an********. Appropriately follows instructions from otherswithout unnecessarily challenging authority. Follows proceduresan********. Compiles with legal obligations an******** requirements ofthe role.
• Embracing Change & Demonstrating Enthusiasm: Adapts to changingcircumstances. Accepts new ideas an******** initiatives. Adaptsinterpersonal style to suit different people or situations. Workshar******** puts in longer hours when it is necessary. Identifiesdevelopment strategies neede******** achieve career goals an******** newor changing demands of the job.
• Commercial Thinking: Keeps up to date with competitor informationan******** trends. Identifies business opportunities for theorganization. Demonstrates financial awareness.