Field Service Engineer, Beijing

All About Us
Illumina is improving human health by unlocking the power of the genome.Our focus on innovation has establishe******** as the global leader inDNA sequencing an********-base********, serving customers in theresearch, clinical an******** markets. Our products are use********applications in the life sc******** oncology, reproductive health,agriculture an******** emerging segments.

Illumina has experience******** growth from $10 million in revenues in2002 to approximately $1.9 billion in 2014. Forbes name******** #1 onthe 2009 list of 25 Fastest-Growing Technology Companies in theUnite********, the secon******** over a three year perio******** Forbesranke******** #1 on its list of rapidly growing technology companies.Illumina was also named #1 smartest company in the worl******** part ofMIT’s 2014 Technology Revie******** As of December 2014, the companyha******** $26 billion market capitalization.

Position Summary:
Provides highly visible customer support through the performance ofon-site ******** as well as overseeing any necessary ********troubleshoot******** serv******** an******** of complex equipmentan********.

Main Responsibilitie********
• Act as an essential interface between the fiel******** an********support structure by providing timely onsite technical assistance tocustomers, Fiel******** spec******** an******** salespeople.
• Serve as a focal point for problem resolution assistance to subsidiaryor distributor support.
• Responsible for e******** writing an******** Service an********manuals, Fiel******** Bullet******** an********.
• Install, upgra******** repa******** an******** instrument systems indefine********.
• Provide technical support to staff, contractors an********.
• Manage the Service Territory including distributor’s service staff.
• Respon******** service requests an******** customer satisfaction.
• Manage service parts inventory levels.
• Maintain up to date customer ******** technical files an********databases.
• Provide timely an******** reports as requested.
• Works in conjunction with other staff to coordinate new systemplacements, develop lea******** promote upgrades an******** renewalsetc.
• Maintains routine contact with existing customer base.

All liste******** an******** are deeme******** essential functions tothis position; however, business conditions may require reasonableaccommodations for additional task an********.

任务和职责：
• 现场为客户、现场应用专员和现场销售人员提供及时的技术援助，以负责现场组织与内部支持结构之间的主要协调工作。
• 充当协助解决附属公司或经销商支持问题的焦点角色。
• 负责编辑、编写和修改服务和培训手册、现场服务通告和标准操作规程。
• 在定地区安装、升级、维修和维护仪器系统。
• 为员工、承包商和客户提供技术支持。
• 管理包含经销商的服务人员在内的服务领域。
• 响应服务请求并确保客户满意度。
• 管理工作部件的库存级别。
• 维护最新的客户信息、技术文件和适当的数据库。
• 根据要求及时提供准确的报告。
• 与其他员工一道来协调新系统布局、发展大型客户、促进升级和合同续签等。
• 维护与现有客户群的日常沟通。

以上任务和职责只是此职位的基本职能；随着企业运营情况的变化，您可能需要适度承担一些额外的工作。

All About You
Requiremen********
• Minimum 2 years of relevant experience.
• Familiarity with fiel******** al******** robot********electrical/electron******** an******** systems.
• Prior experience in troubleshooting molecular biology instruments is aplus.

Educational:
• BS in Electrical/Electronic Eng******** Mechanical Eng******** orrelate******** with knowledge in the biotechnology/biomedical industry.

Illumina is an Equal Opportunity Employer.

For intereste********, please apply via the following link:
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