Service Delivery Manager - Life Sciences Job

Role Summary/Purpose: Key priorities of Service Delivery Managerinclude********

1. Inbound & outbound

2. Customer satisfaction survey an******** up

3. Tele sales – Drive parts sales

4. Online an******** customer application training
Essential Responsibilitie******** - Leading changes in the team tobetter support business growth
- Develop SOP to drive team productivity an******** quality
- Helping achieve optimum response time for all calls to the Call Center
- Monitoring LS product performance, an******** customer satisfaction
- Resolving customer issues by facilitating a stronginterface/relationship between the TSE, Fiel********, Modalityan********
- Linking with the TSE an******** groups to drive product qualityan********
- Develop team to provide online or onsite application training tocustomer according to customer request
- Providing technic training to team members, coach an******** team inboth technical expertise an******** centricity
- Develop tele sales team to achieve sales target.
- Engaging LEAN Six Sigma methodology into team services
Qualification******** BA/BS degree in engineering or LS relate********
At least 5 years of leadership experience in corporate worl********military
At least 3 years’ experience in a Fiel******** or Call CenterEnvironment
Ability to develop an******** multiple priorities an******** to meetobjectives
Exceptional interpersonal skills
Additional Eligibility Qualification********
Desire**************** 1. MBA
2. Proven leadership an******** to orchestrate resources an********teams
3. Experience in managing a P&L
4. Strong business acumen
5. An inclusive leader that builds a connection to the workforce throughpersonal involvement an********
6. Proven ability to influence an******** change through exceptionalwritten an******** communication skills
7. Demonstrate******** to challenge the status quo an******** constantimprovement in process an******** to achieve organizational goals
8. Understanding of customer/marketplace an******** that influencecustomer behavior
9. Previous direct report managemen******** experience
10. Ability to resolve complex issues within functional area and/or areaof expertise
11. Direct customer relationship experience
12. Proven ability to effectively communicate across adistribute********