Remote Application Specialist-Chengdu

Role Summary/Purpose:
Ultrasoun******** Application Specialist (RAS) is responsible forproviding customers technical and
clinical support, addressing their questions an******** via remoteapplication system, which is an IT
base******** with online support function. RAS is also responsible forall customer issue and
requirement tacking an******** summary report timely. RAS works in GEUltrasoun********
applications center

Essential Responsibilitie********
1. Responsible for providing remote technical an******** applicationssupport to customers in regards to product functionality an********after the sales process.
2. Focus on resolution of customer issues an******** as informationliaison between Headquarters an******** regarding customer concernsan********.
3. Provide routine follow up calls after remote application service.
4. Develop an******** problem/solution database an******** FAQs.Simplify responses to callers via development an******** of conciseconsistent step by step responses for recurring call topics.
5. Must be able to demonstrate proficiency in using the productsapplications in a clinical setting.
6. In long term, deliver an******** in developing remote trainingprograms.
Qualification********
Bachelor degree or above, major in medical preferred.

- More than 3 years of clinical working experience required.

- Ultrasoun******** training experience preferred.

- Experience on all current GE Ultrasoun******** for whichresponsibilities cover.

- Outstanding communication an******** sk******** able to effectivelycommunicate issues and
proposals to external customer an******** teams.

- Sol******** handling an******** solving sk******** with goo********about internal processes
an********, an******** ability to resolve conflict with effectiveproposals.

- Proficient in English material reading an******** at computer skills.

- Self-mot******** willingness to proactively identify opportunities forimprovement an******** actions.

- Ability to work independently.