Remote Application Specialist/应用培训专员

Role Summary/Purpose :
An MI Remote Application Specialist (RAS) is responsible for providingcustomers with technical an******** support, addressing their questionsan******** via remote application system, which is an IT base********with online support function. RAS is also responsible for all customerissue an******** tracking an******** summary report timely.
Essential Responsibilities :
1. Responsible for providing remote technical an******** applicationssupport to customers in regards to product functionality an********after the sales process.
2. Focus on resolution of customer issues an******** as informationliaison between Headquarters an******** regarding customer concernsan********.
3. Provide routine follow up calls after remote application service.
4. Develop an******** problem/solution database an******** FAQs.Simplify responses to callers via development an******** of conciseconsistent step by step responses for recurring call topics.
5. Must be able to demonstrate proficiency in using the productsapplications in a clinical setting.
6. In long term, deliver an******** in developing remote trainingprograms.
Qualification******** :
1. More than 3 years of clinical working experience required.
2. MI device training experience preferred.
3. Experience in all current GE MI products.
4. Outstanding communication an******** sk******** able to effectivelycommunicate issues an******** to external customer an******** teams.
5. Sol******** handling an******** solving sk******** with goo********about internal processes an********, an******** ability to resolveconflict with effective proposals.
6. Proficient in English material reading an******** at computer skills.
7. Self-mot******** willingness to proactively identify opportunitiesfor improvement an******** actions.
8. Ability to work independently.