Receptionist Administration 前台行政专员-Beijing-01133

岗位职责
• Be ready to greet patients.
• Provide excellent services in greeting customers.
• Direct patients in the right ******** escort patients as much aspossible
• Explain services to patients
• Promote the hospital an******** services
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Keep up to date with everything that is happening at UFH in order toinform patients an******** questions thoroughly
• Assign medical recor******** for new patients
• Explain registration process to new patients an******** in thecompletion of necessary forms.
• Obtain verification of patient’s personal identification uponregistration an******** insurance documents.
• Enter mandatory fields of patient information an******** patientregistration in the system.
• Track the registration mistakes correction.
• A******** discharge an******** of inpatients
• Assist in scheduling appointments including all satellite clinics
• Introduce membership information
• Announce codes - Red, yellow, green, p******** blue
• Switchboar********: handling incoming calls, transfers calls torelevant ******** assists in scheduling appo******** provide directionsan******** general inquires etc.
• Answer general patient inquiries an******** patient when nee********
• Take messages on the telephone an******** sure they aredelivere********
• Keep lobby an******** desk tidy an********
• Act as triage liaison calling the ER Nurse or clerk for medicalissues.
• Assist patients by booking airline t******** hotel rooms, orderflowers an******** patient an******** with local information they mayrequest.
• Maintain at least 98% accuracy in daily completeness of mandatoryfields report.
• Help sen********, assist patient use public webs******** an********long distance calls.
• Call security guar********/or Ay******** clinics
• Sell gift shop items an********
• Maintain goo******** relations with all departments
• Other tasks that are allotte******** management.
• Atten******** as required.
• Keep work area neat an********
• Comply with other assigne******** by Supervisor.

Other duties preformed :
• Update on call l******** an******** the on call physician accordingly.
• Maintain sufficient supply of doctor’s name cards an****************in the lobby

Night shift duties also include********
• Check the daily registration accuracy, make the audit report. (whennight shift)
• Act as ER clerk when the clerk is off. (when night shift)
任职条件
• Ability to handle multiple tasks at one time;
• Friendly an******** personality
• Excellent oral English an******** English;
• Intermediate computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Goo********-personal skills
• Excellent communication skills
• Basic problem solving skills
• Be organized
• Must be a goo******** player
职位概述
To ensure patient’s registration data is accurate, greet an********patients who visit the hospital or who phone with inquiries or makeappointments.
部门概述
Unite******** Hospitals & Clinics is a p******** internationalstandar******** organization in Ch******** our sole mission is toprovide comprehens******** integrate******** services in a uniquely warman******** patient an******** service-oriente********.