Patient Services Coordinator 客户关系协调员（夜班）-Beijing-00941

任职条件
1. High school education or above
2. One year working experience in hosp******** customer serv********patient care or relate********.
3. Male preferred
职位概述
To ensure patient’s registration data is accurate, greet an********patients who visit the hospital or who phone with inquiries or makeappointments.

Responsibilitie********

Core dutie********
• Be ready to greet patients.
• Provide excellent services in greeting customers.
• Direct patients in the right ******** escort patients as much aspossible
• Explain services to patients
• Promote the hospital an******** services
• Interact with patients with any ******** answer patient inquiriesan******** patient when require******** any ********
• Keep up to date with everything that is happening at UFH in order toinform patients an******** questions thoroughly
• Assign medical recor******** for new patients
• Explain registration process to new patients an******** in thecompletion of necessary forms.
• Obtain verification of patient’s personal identification uponregistration an******** insurance documents.
• Enter mandatory fields of patient information an******** patientregistration in the system.
• Track the registration mistakes correction.
• A******** discharge an******** of inpatients
• Assist in scheduling appointments including all satellite clinics
• Introduce membership information
• Announce codes - Red, yellow, green, p******** blue
• Switchboar********: handling incoming calls, transfers calls torelevant ******** assists in scheduling appo******** provide directionsan******** general inquires etc.
• Answer general patient inquiries an******** patient when nee********
• Take messages on the telephone an******** sure they aredelivere********
• Keep lobby an******** desk tidy an********
• Act as triage liaison calling the ER Nurse or clerk for medicalissues.
• Assist patients by booking airline t******** hotel rooms, orderflowers an******** patient an******** with local information they mayrequest.
• Maintain at least 98% accuracy in daily completeness of mandatoryfields report.
• Help sen********, assist patient use public webs******** an********long distance calls.
• Call security guar********/or Ay******** clinics
• Sell gift shop items an********
• Maintain goo******** relations with all departments
• Other tasks that are allotte******** management.
• Atten******** as required.
• Keep work area neat an********
• Comply with other assigne******** by Supervisor.

Other duties preformed :
• Update on call l******** an******** the on call physician accordingly.
• Maintain sufficient supply of doctor’s name cards an****************in the lobby
部门概述
和睦家医疗集团是中国境内第一家按国际标准设立、诊疗技术领先的综合性医疗机构，我们的宗旨是：在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务.