健康管理师

 Understand customers, anticipate their needs and be proactive to their needs
 Service customers directly by doing daily rounds to assignedoutpatient clinics, inpatient wards provide excellent service tocustomers, initiate and build positive relationships with them
 Respond promptly to customer inquiries and follow up on customer’s needs
 Respond to complaints escalated by PA, manage and resolve customercomplaints professionally with courtesy
 Be the bridge to clinical and admin team to improve the smoothness on operation
 Feedback costumers’ needs to respective departments, outside of CRMscope
 Identify new sales and business development opportunities.
 Cross sell and upsell Jiahui services to customers
 Feedback to MBD or any other relevant departments on service requestsfrom customers
 Introduce Jiahui services to customers during interactions
 Refer medical or clinical complains/issues to Q&S.