门诊部-双语客服

Qualifications 资格:
Ø Hospitality or medicine service background. 服务或医疗工作背景
Ø Good English Communication Competence 良好的英语沟通能力
Pervious concerned working experience is preferred 有相关工作经历优先。
Skills 技能:
Ø Courtesy English 礼貌英语的使用能力
Ø Good Communication Skills 良好的沟通技巧
Ø Computer Skills 电脑使用技能
General management skills, such as time management, coordinating skills 一般的管理技能，如时间管理，组织协调技巧等。
Primary Duties 主要职责—
Ø Responsible for the requirement and non-medical service request ofinpatient and outpatient guest. 负责住院和门诊患者的非医疗请求
Ø Cooperated with other department so that make sure the service isgoing smoothly. 与其他部门合作，确保服务顺利进行
Ø Resolve complex issues with customers, handle customer complaints andprovide,proper feedback when requested. 解决复杂的问题,处理顾客投诉,并提出适当的反馈意见
Ø Keep a good rapport with customer by effective action. 通过有效的行动，维护客户与医院的良好关系
Ø Service VIP and NCICH Members. 接待VIP客户和会员
Ø Collect, follow up and analysis customer’s feedback. 收集并跟进客户反馈意见，进行定期的分析
Ø Ensure the service standard and comfortable of Family Lounge. 确保家庭休息室的服务标准和环境舒适
Ø Control operational performance of Customer Service Team, includingfront desk