外科Case Manager

工作职责:
 Be single point of contact, get to know and keep track of patientprofile and their family profile
 Manage all aspects of new and existing patient queries and needs
 Coordination of patient care, starting from first contact through allthe treatment progress and post treatment follow up care; Coordinateservice needs to be provided including but not limited to arrangeresources, set schedule, transportation and escort.
 Master the work process related to service line that case manager isdesignated to
 Facilitate new patients visit by communicating sufficiently withpatient and medical team in advance, for complicated service such assurgery, to pre-arrange every contact points of patient journey, makesure the flow is smooth, and accompany customers throughout the whole visit.
 master service prices/promotions and be able to convey patients onservice provided or procedure quotations within the service line
 Coordinate financial clearance for treatmentpackage/procedure/surgery (including GOP status if any),
 Arrange with patients ‘ follow up treatment/regular checkups/ longterm treatment
 Pair up with physicians to provide better and convenient service topatients, Be the secretary on physician calendar maintenance includingexceptional patient scheduling and sending investigation report topatients based on physician’s instruction.
 Coordinate every patient’s journey smoothly , Escort patients to everypoint of contact with clinical team if needed
 Be primary coordinator for patient education on pre-procedureeducation, post-procedure follow up
 Maintain good relationship with patients , keep in touch with patientson regular basis , keep communication log/ records and reminders withlogging events/ task list , progress , compliance to treatment, able toservice client using HCRM
 Support service line on marketing by cooperating with marketingactivity and recruiting patients to post good comment on public social platforms
 Be the bridge between patients and their physicians and Jiahuioperation system and infra structures
 Motivate patients and their loved ones to introduce/refer morepatients to Jiahui health
 Identify and develop relationships with personnel within servicingdepartments and other departments involved in the care of patients.
 Improve patient trust to Jiahui Health and promote Jiahui brand bybuilding good relationships with patients.
 Adheres to professional standards, policies and procedures,quality/safety standards; updates job knowledge by continuous learning;exploring opportunities to provide value added services to patients
 Demonstrate professional standards and Code of Ethics
 Master Jiahui services and be able to introduce and offer the correctservices to patients and their families
 Demonstrate initiative and leadership in developing services scope orwork flow which respond to patient care needs and improve all parties’satisfaction.