PSO Cashier 客服收银专员

Job Description:

- Engage in customer service quality initiatives/projects.
- Be familiar with the different methods of payment for all client groups
- Responsible to ensure all information is collected and available toinvoice third party payers
- Ensure invoices are prepared accurately and present to clients to professionally
- Where the client cannot pay all or part of the account escalate to manager
- Commitment to ensure that the petty cash is correct for the day; anydiscrepancy has to report to the manager same day
- Ensure the transfer of revenue is correctly recorded and signed off;
- All adjustments of invoices and all refunds must be documented andapproved by the department manager or the Clinic Manager
- Assist patient to complete all necessary documentation for CMS orDirect billing as well as collect copies of all supporting documents
- Performing routine cash register / checkout duties without supervision.
- Receiving and processing payments in cash, credit card, debit card orother form of payment.
- Assisting customers with problems in a polite and professional manner.
- Other duties arranged by supervisor.


Requirements:
- College degree or above.
- Minimum 2-3 year customer service related working experience in aninternational company
- Fluent in spoken and written English.
- Strong customer service mindset, particularly relating toInternational health care services
- Common computer skill (MS office)
- Sense of responsibility
- Professional appearance/manner
- Enthusiastic team player
- A natural desire & willingness to assist people of all nationalities
- Open to problem solving and confronting challenging situations
- Cooperativeness -sharing information – report & approaching anytime
- Appetite for learning