一线行政专员(012176)

岗位职责:
• Greet patients and check patients in; update patient’s information onTrakcare
• 接待患者并更新患者信息在Trackcare医疗系统中
• Handle incoming calls; take messages and route messages to appropriate party.
• 接患者电话，留言，传递信息到相应的部门
• Set and maintain physician/clinic appointments.
• 接待预约
• Registration for new patient.
• 新病人的注册
• Manage daily clinic activities through Trakcare.
• 在医疗系统中处理诊所每日活动
• Prepare medical files and insurance claim forms for direct billing.
• 准备医疗材料和直付保险表格
• Check and ensure the accuracy of the patient registration details& document completion.
• 确保病人注册信息准确和文件完成
• Maintain sufficient doctors’ name cards available in the clinic.
• 在诊所维持医生的信息卡片
• Assist physicians and nurses on patient communication, and helpfilling the medical record
• 在病人沟通上协助医生和护士，并帮忙存档病案
• Participate QI data collection for the department level and hospital level
• 参与质量安全的数据收集
• Follow hospital policy and procedures
• 遵循医院制度和流程
• Order and maintain all the clinical forms available for department
• 订购和维持足够的临床表格
• Record and track on outpatient clinic activities.
• 记录并追踪患者看诊
• Ensure that the waiting area is tidy and clean
• 确保等待区干净整洁
• Able to accomplish the assigned work independently
• 独立完成工作
• Have a good communication skills between nurse and physician
• 良好的沟通能力
• Show positive good working attitude and willingness to take onchallenges at work
• 积极的工作态度和面对工作挑战
• Enter into Track and prepare bills to be paid by hospital.
• 进入医疗系统并准备账单
• Collect payment from and issue receipts to patients
• 收集付款表并提供发票给病人
• Other assignments by supervisor/manager
• 由主管或者经理指派的其他工作
• Perform any other duties as assigned.
• 分配的其他的工作内容
任职要求:
• Ability to handle multiple tasks and able to work under pressure andin a fast pace working environment.
• 能够同时处理多项工作，并快节奏的工作
• Excellent oral and written English and Chinese.
• 良好的中英文沟通能力
• Good office computer software skills
• 良好的电脑使用能力
• Proficient in managing Trakcare system
• 能熟练的掌握系统
• Demonstrate professional telephone etiquette
• 良好的电话沟通技巧
• Good customer service skill
• 良好的服务意识
• Caring in nature, organized and service-oriented
• 关爱员工，以人为本
• A team player
• 团队合作