客服专员

DUTIES AND RESPONSIBILITIES 工作职责:
• Greet every patients and update patient’s information in system
• Record details of payment issue, appointment changes or special notes
• Billing and cashiering correctly
• Prepare insurance claim documents for direct billing
• Handle external and internal calls properly
• Identify, handle and resolve customer enquiries using all modes ofcommunications, such as face to face, calls, SMS, WeChat, email and fax
• Educate customers on services available.
• Upsell and cross sell Jiahui health service products through face toface service or through phone calls
• Update physician’s roster and schedule patient’s appointment
• Ensure PA counter and customer waiting area is tidy and clean
• Identify areas for improvement and participate in improvementinitiatives which respond to patient care needs.
• Ensure teamwork and participate in all activities related to thesmooth running of the service counter being assigned to

EXPERIENCES, SKILLS AND ABILITIES 经验，技能及能力要求：
• Strong customer service skills
• Good problem-solving and team work ability
• Ability to handle computer-related tasks
• Strong communication and coordinating skill
• Proactive to solve customers’ problems and build professional relationships
• Good English skill (ability to talk with and write emails to patients/colleagues)
• Being able to multitasking effectively
• Excellent time management skills
• Basic critical thinking and problem solving skill