高级客服专员

• Schedule appointments and take phone messages accurately.
正确地进行预约与电话留言。
• To phone patients confirming appointments and to schedule variousfollow up appointments.
致电病人确认预约，并确定之后的预约。
• Assist all patients and visitors with general information andreferrals to all enquiries.
协助病人获取常规信息，或将问询转由相关人员解答。
• Register patients.
病人登记。
• Maintain a close liaison with nurses informing them of patient arrivals.
与护士密切合作，告知其病人的到达。
• Co-ordinate with staff to file and trace medical records.
协助归档和追踪病历。
• Prepare and Collects payment from insured and uninsured patients attime of service
及时地为病人准备账单并收取相关费用。
• To check supporting documents for payment application which to complygroup policy
检查病人理赔保单是否符合各类保险公司的理赔要求。
• Contact with insurance and check patient’s benefits when necessary.
联系保险公司核对病人保险信息。
• To prepare and manage the invoice, other documents to meet theapplications from different business unit
为各类财务工作准备各类发票及相关文件
• Assisting Dr. with Medical Records for Insurance claim
协助医生填写理陪单。
• To take other responsibilities of payment issues and Assist BillingSpecialist to chase patient`s outstanding
主动解决病人付款时碰到的问题，并协助理赔专员完成病人催款。
• Responsible for other job assigned by supervisor.
完成上级交付的其他工作。