技术支持（生物技术）

技术服务代表

圣克鲁斯生物技术（上海）有限公司正在招聘技术服务代表。

我们在寻找合格的全职候选人，欢迎申请加入我们充满活力的不断成长的团队！


概要

技术服务代表通过电子邮件、电话、在线聊天向国内客户、经销商和亚洲代理商提供分子生物学实验支持； 并与美国总部的同事合作。这是一个入门级的技术服务职位；我们将提供全面的培训和职业发展。


职责包括但不限于以下内容：

1. 协助国内客户、经销商和亚洲代理商选择合适的试剂和优化实验流程。

2. 与国内客户、经销商和亚洲代理商合作，帮助他们进行产品选择和技术故障排除，以确保客户的满意度。

3. 处理订单相关的事宜。

4. 能自信而平和的面对客户，同事和经理。作为团队成员有效地工作以确保***水平的客户支持。

5. 与我们美国总部相关部门合作。

候选人必须拥有生物学学士学位或生命科学相关学科的科学背景。有技术服务和/或实验室经验者可优先录取，但不是必需的。具备良好的沟通和客户服务技能。具备一定的英文读写能力。


欢迎广大应届毕业生申请。


Technical Service Representative

Santa Cruz Biotechnology (Shanghai) Co., LTD. has immediate openings forTechnical Service Representatives in its Shanghai division.

We are seeking qualified candidates for full-time positions, welcomeapply today to join our dynamic and growing team!


SUMMARY

Technical Service Representatives provide molecular biology protocolsupport to domestic customers, resellers and Asian distributors viae-mail, telephones, and live chat; cooperating with our US division’scounterpart. This is an entry-level Technical Service position; trainingand career development will be provided.


Duties include, but are not limited to, the following:

1. Assist domestic customers, resellers and Asian distributors inchoosing appropriate reagents and optimizing protocols.

2. Work with domestic customers, resellers and Asian distributors onproduct selection and technical troubleshooting to ensure customers’ satisfaction.

3. Process order related issues.

4. Demonstrate confidence and poise when dealing with customers, peers,and managers. Work effectively as a team player to ensure the highestlevels of customer support.

5. Cooperate with our US counterpart department.

Candidate must have a scientific background with a Bachelor*s Degree inbiology or a related life science discipline. Prior technical serviceand/or lab experience preferred, but not required. Excellentcommunication and customer service skills are a must. English readingand writing is a must, but listening and speaking is not a must.


Recent graduates are encouraged to apply.